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Delivery

Please note that you must place your order before 4:00pm to guarantee next day delivery. Orders placed after 4:00pm will be processed and despatched the following working day. For example, if you order after 4:00 pm on Wednesday your order will be processed and shipped on Thursday and you will receive your order on Friday.

You must provide a working mobile telephone number to receive up to the minute tracking information.

Please note that orders placed after 4:00pm on Friday will not be shipped until the following working day - which would be Monday. We do not offer a Saturday delivery option at present.

 

INTERNATIONAL: International orders will be charged for delivery depending on which Air Zone you are in.

DHL will deliver your order to your country, then hand over to your National mail service.

International delivery rates are as follows:

-France & Germany - £6.95 flat rate.

-Rest of Europe - starts at £7.00 + £1 per each additional item.

-USA, Canada & South America - £10.00 + £1 per each additional item.

-China, Hong Kong, Macau, Japan, Thailand, Taiwan & Singapore - £14.00 + £1 per each additional item.

-Australia & New Zealand & ROTW - £12.00 + £1 per each additional item.

 

Sometimes it is necessary for us to send International orders is more than one package if it works out more economically.

Delivery Times (UK:) Our daily cut off time for orders is 4.00 pm GMT - Orders placed after this time will be despatched the next working day.

BOY London asks that you allow up to 3 - 5 working days, once your order has been accepted, for it to be despatched during busy periods such as Christmas.

Delivery Times (International:) International delivery will of course take longer, so please allow a minimum of 15 to 21 working days.

Tracking numbers will not always be automatically generated so please do email to retrieve your tracking number if you require it.

Please be aware that we are occasionally required to make additional checks on your payment or address details and this may delay your order.

Unsuccessful Deliveries: All deliveries will require a signature upon arrival – please bare this is mind, and provide a delivery address that will have someone present to sign for your items.

After any unsuccessful delivery they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot. They will then hold the goods at this depot for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to the BOY London Websales centre.

If Customer Services then receive no contact from you regarding this order within a further five days, the payment will be refunded minus any delivery charge and the return delivery charge.

We regret that we are unable to send to P.O. Box addresses and certain countries. When entering your shipping address, if your country does not appear in the pull down selection menu, this means we do not currently ship to your region.

For any further queries on shipping and delivery, please contact Customer Services at info@boy-london.com or call us on 0207 247 0089 (Monday to Friday 10:00am - 6:00pm).