Returns and Delivery Policy

DELIVERY & RETURNS


DELIVERY

What are your delivery options?

Domestic 

We offer the following UK domestic shipping services:

Royal Mail Tracked 24 1-2 Working Days

Royal Mail Tracked 48 3-5 Working Days

DPD Next Day 1-2 Working Days

DHL Express 1-2 Working Days


Please note we are not open on weekends and bank holidays. If you place an order after 10 am on Friday, your order will not be processed and shipped out until Monday.


International

We offer the following international shipping services:

Royal Mail Tracked International 7-21 Working Days

DHL Express 1-7 Working Days

Please note due to Brexit and Covid-19 there are delays across international shipping services. We cannot guarantee your order will be delivered within the delivery estimates. 

For further information on Royal Mail International delivery to your country please see the International Incident Bulletin: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin


Do you ship overseas?

Yes, we offer worldwide shipping. If you cannot see your country in the shipping destinations drop-down at checkout please email us at info@boy-london.com.


How long will my order take to arrive?

Please see our shipping options FAQ for delivery time estimates.

Please note we are not open on weekends and bank holidays. If you place an order after 10am on Friday, your order will not be processed and shipped out until Monday.


Do you ship overseas?

Yes, we offer worldwide shipping. If you cannot see your country in the shipping destinations drop-down at checkout please email us at info@boy-london.com.


How long will my order take to arrive?

Please see our shipping options FAQ for delivery time estimates.

Please note we are not open on weekends and bank holidays. If you place an order after    10 am on Friday, your order will not be processed and shipped out until Monday.


What shipping carriers do you use?

We offer shipping with Royal Mail, DPD, and DHL Express.

Please note that Royal Mail International parcels will be handed over to your country’s delivery partner. Your Royal Mail Tracking number is compatible with your country’s shipping service and they will be able to assist you with your order.


Will I be charged at customs?

At the moment we are pleased to announce that we will be sending all shipments DDP (Deliver Duty Paid) in which our customers will not need to pay any customs. If you have any further questions on this please do not hesitate to contact the customer care team.


RETURNS

How do I return my order?

To return your order please post your item back to us at:

Websale Returns
113 Whitechapel Road
London
E1 1DT
UK

We do not offer free returns postage, however if you request an exchange, we will cover the shipping costs of sending your new item(s). Please retain your proof of postage receipt and/or parcel’s tracking number so we can assist you in the case your parcel is delayed or missing.

Please complete the return form you received in your parcel clearly stating your refund or exchange request.

If you have lost your return form you can download one here.

Please return your item(s) back to us within 14 working days.

Please ensure your item(s) have the tags attached and are in their original condition.

Once we have received your return parcel, we aim to process it within 7 working days. This may take longer in busy periods.

If you have any further queries about the return process, please email us at info@boy-london.com


Can I return sale items, swimwear or underwear?

We do accept returns on sale items, as long as all the tags are still attached, and the item is in its original condition.

For hygiene reasons, we cannot accept returns for any swimwear or underwear products, unless the item is faulty.


How long do I have to return a product?

You have 14 working days to return your item(s).


Have you received my return?

Please check your return parcel’s tracking number. If it states that your parcel has been delivered then please be advised that we aim to process your parcel within 7 working days.