ORDER INQUIRIES

Unfortunately the item(s) you have ordered are no longer available. We have issued you a full  refund and you should receive your funds within 7 working days.

We have an extremely limited time frame to cancel/edit your order. If you would like to change your  order please call us at 02072470089 within 3 hours of you placing your order. If you have placed  your order on the weekend then please call on Monday. Our Customer Service Line is open from  10am-4pm Monday-Friday.

This email is legitimate, please respond at your earliest convenience or your order will be cancelled.

We cannot ship your order out until your payment is complete. 

If you have placed your order on WeChat or AliPay please scan the QR code to complete the  payment. If you do not complete the payment your order will not be processed. 

If you have placed your order on Paypal then you may have paid with an E-Cheque. It can take up  to 10 working days for this to process. For more information please contact Paypal directly.

We are sorry to hear about your poor experience with this order. Please email us at info@boy london.com with a photo of the invoice you received in the parcel, your order number and the  product name of the item you did not receive so we can assist you.

Please check your spam folder. If you cannot see the order confirmation then please email us at  info@boy-london.com with your name, the date the order was placed and the transaction amount  so we can assist you.

If your code is unique to you, please make sure that you checkout with the email address that the  discount code is registered to. 

Please note that discount codes cannot be used with sale items and only one discount code can  be applied per order.

SHIPPING

Once you have received your order confirmation email you should receive a shipping confirmation  email within 1-2 working days. Please note that we are not open on weekends so order’s placed  after 10am on Friday, Saturday and Sunday will not be processed until Monday.

Please note that you must place your order before 2:00pm to guarantee next day delivery. Orders placed after 2:00pm will be processed and despatched the following working day. For example, if you order after 2:00pm on Wednesday your order will be processed and shipped on Thursday and you will receive your order on Friday. You must provide a working mobile telephone number to receive up to the minute tracking information.

Please note that orders placed after 2:00pm on Friday will not be shipped until the following working day - which would be Monday. We do not offer a Saturday delivery option at present.

Yes, we offer worldwide shipping. If you cannot see your country in the shipping destinations drop down at checkout please email us at info@boy-london.com.

International - Domestic Postal Service*

All our tracking and signature services aim to deliver to Europe within 3-5 working days** and worldwide within 5-7 working days.

*Your order will leave our facilities with Royal Mail UK, however, the delivery will be completed by your country's local postal services.
**Tracking and Signature services to Ireland, France, Germany, Spain, Italy, Netherlands, Switzerland, Belgium, Sweden, Austria, and Luxembourg have a delivery aim of 3-4 working days.

We offer shipping with Royal Mail, DPD and DHL Express. 

Please note that Royal Mail International parcels will be handed over to your country’s delivery  partner. Your Royal Mail Tracking number is compatible with your country’s shipping service and  they will be able to assist you with your order.

Shipping costs are as followed:

Australia & New Zealand

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £250, under this amount you will be charged £40.00 ($60.00) for delivery.

Canada

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £250, under this amount you will be charged £40.00 ($60.00) for delivery.

UK

We offer two uk delivery methods, free standard delivery and tracked 24 at £7.95

EU

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £200, under this amount you will be charged £30.00 (€41.00) for delivery.

Egypt, Kenya

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £250, under this amount you will be charged £50.00 for delivery.

Asia

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £249, under this amount you will be charged £50.00 for delivery.

Rest of Europe

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £200, under this amount you will be charged £30.00 (€41.00) for delivery.

South Africa

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £500, under this amount you will be charged £100.00 for delivery.

South America + Mexico

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £300, under this amount you will be charged £50.00 for delivery.

USA

DHL EXPRESS (2-7 DAYS) - Shipping is free when spending over £250, under this amount you will be charged £40.00 ($60.00) for delivery.

At the moment we are pleased to announce that we will be sending all shipments DDP (Deliver Duty Paid) in which our customers will not need to pay any customs. If you have any further questions on this please do not hesitate to contact the customer care team.

Yes, you can track your order. You should have received a shipping notification email with your  tracking number. If it has been 5 working days and you have not received this email then please  email us at info@boy-london.com for assistance.

We accept the following payment methods: 

Visa and Mastercard (credit and debit card) 

American Express 

PayPal 

Klarna (direct and 'pay later') 

Apple Pay 

Google Pay 

WeChat Pay 

AliPay

ClearPay


RETURNS

To return your order please post your item back to us at: 

Websale Returns

113 Whitechapel Road 

London 

E1 1DT 

UK 

We do not offer free returns postage, however if you request an exchange we will cover the  shipping costs of sending your new item(s). Please retain your proof of postage receipt and/or  parcel’s tracking number so we can assist you in the case your parcel is delayed or missing. 

Please complete the return form you received in your parcel clearly stating your refund or  exchange request. 

If you have lost your return form you can download one here:  

Please return your item(s) back to us within 14 working days. 

Please ensure your item(s) have the tags attached and are in their original condition. 

Once we have received your return parcel, we aim to process it within 7 working days. This may  take longer in busy periods. 

If you have any further queries about the return process please email us at info@boy-london.com 


We do accept returns on sale items, as long as all the tags are still attached and the item is in its  original condition.

For hygiene reasons, we cannot accept returns for any swimwear or underwear products,  unless the item is faulty.

You have 14 working days to return your item(s).

Please check your return parcel’s tracking number. If it states your parcel has been delivered then  please be advised that we aim to process your parcel within 7 working days.

PRODUCT INQUIRY

We are sorry to hear about your unsatisfactory product. Please email info@boy-london.com with a  photo of the item(s) and your order number so we can assist you. 

Unfortunately, we do not currently offer product personalisations.

Yes, we do offer gift cards. You can purchase them here

If the item is on sale or from a seasonal collection, for example SS21, then we will not restock it. If  it is from the Heritage Collection we are likely to restock it. Please email us at info@boy london.com for further details.

You can view our size guide here.

Our products unless stated other wise are a Regular Unisex Fit.

Unfortunately, we cannot appraise your vintage item.