Why has my order been cancelled?
Can I cancel or edit my order?
I have received an email stating that my order has been flagged as fraudulent.
I have received an email stating that my payment is pending.
An item was missing from my order.
I have not received my order confirmation.
My discount code is not working.


Where is my order?
Why is my order delayed?
Do you ship overseas?
What shipping carriers do you use?
How much will I be charged for shipping?
Will I be charged at customs?
Can I track my order?
What payment methods do you accept?


How do I return my order?
Can I return sale items, swimwear or underwear?
How long do I have to return a product?
Have you received my return?


I have received a faulty/damaged product, what do I do?
Can I get my product personalised?
Do you offer gift cards?
Is this item coming back in stock?
Which size should I get?
Can you appraise my vintage item?